Billing Terms & Conditions

Last updated: January 6, 2026

This Billing Terms and Conditions document outlines the payment and billing practices for Orthae Original.
By placing an order through orthaeoriginal.co.uk, you agree to the terms detailed below.

1. Accepted Payment Methods

We use Stripe as our secure payment gateway to ensure a fast and safe checkout experience.
Through Stripe, we accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Apple Pay and Google Pay.

  • Other Options: Any additional payment methods supported by Stripe in the United Kingdom.

All payments are processed in British Pounds (GBP).

2. Payment Processing

  • Payment must be completed at the time you place your order.

  • Orders are only processed and shipped after payment has been received and verified successfully.

  • If a payment fails or is declined by Stripe, the order will not be confirmed or fulfilled.

3. Pricing & Taxes

  • All prices shown on our website are listed in British Pounds (GBP).

  • Prices may change at any time without prior notice.

  • The total cost displayed at checkout includes the product price and any applicable shipping fees.

  • In accordance with UK law, VAT (Value Added Tax) is included in the final price unless stated otherwise.

4. Secure Payment Processing

Orthae Original uses SSL encryption and Stripe, a globally trusted payment processor, to protect your personal and financial data.
We do not store or have access to your credit card or payment details.
All sensitive payment information is handled securely through Stripe.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund Policy.

  • Approved refunds will be issued back to the original payment method used during checkout via Stripe.

  • Unauthorized chargebacks will be investigated and formally disputed.

If you encounter any billing-related issue, please contact us first at
📧 support@orthaeoriginal.co.uk
before initiating a chargeback — our team will work quickly to resolve it.

6. Fraud Prevention

Orthae Original and Stripe actively monitor transactions to detect suspicious or fraudulent activity.
We reserve the right to cancel or hold any order that appears to be unauthorized or fraudulent.
For high-value transactions, we may request additional identity verification to ensure your protection and ours.

Contact us:

Orthae Original

  • Address: 3 Centro Place, Pride Park, Derby, DE24 8RF

  • Email: support@orthaeoriginal.co.uk

  • Phone: +44 77 82 29 68 92

  • Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)

Our advisors can respond to you within 24 hours.